Frequently Asked Questions
Who are we?
Medeecal is a french startup that proudly works with qualified doctors across Africa, with the ambition to build the largest online healthcare system on the continent.
How much costs a consultation?
The online consultations are actually FREE.
How to book an appointment?
1• Click on Get Appointment.
2• Fill the form with the patient info.
3• Select your doctor, the time and the purpose of the consultation.
4• And it’s done !
How does a consultation go?
1• Once the appointment is confirmed, we send internet credit to the patient’s phone number before the online consultation. This will allow him to connect without worrying about credit.
2• Once the internet credit is received by the patient, the doctor will contact him by WhatsApp 1 hour prior the appointment to know more about his health condition.
3• 10 minutes before the appointment, the doctor will send the connection link. Then the patient will connect using Google Chrome and wait for the doctor’s approval to start the meeting.
4• The consultation begins in audio or/and video according to the doctor’s needs.
5• Finally, the doctor issues the diagnosis and advises a treatment. The patient will receive the details by email within 24 hours.
What if the patient has connection issue?
1• Be sure to connect a few minutes before your appointment.
2• Please use Google Chrome to connect and make sure to get network and data, we recommend that you set up in an enclosed, quiet and bright space.
3• After joining, please wait for the doctor’s approval to start the online consultation. During the meeting, the doctor could ask you to activate or deactivate your camera to limit the consumption of the data.
4• If the connexion is impossible by audio or video, the doctor will contact you by WhatsApp to be able to carry out the consultation properly.
Can a family member attend the consultation?
Sure. If the appointment was booked by one of your relatives, the consultation link is also sent to him by WhatsApp. He will therefore be able to attend the appointment with your consent.
However, we only accept one companion to allow the doctor to do his job in the best conditions.
Who are our doctors?
Our doctors are medical graduates and have solid experience in hospitals or health centers. They are located across Africa and master local languages and pathologies.
Where is Medeecal located?
Medeecal is now available in Gambia and soon in 11 other countries: Ghana, Guinea, Guinea Bissau, Ivory Coast, Liberia, Mali, Mauritania, Senegal, Sierra Leone, Togo, Burkina Faso.
Our offices are in :
• France: Tour Cœur Défense – 92400 Courbevoie
• Dubai: DTEC – Dubai Digital Park – Building A5 – Dubai Silicon Oasis
• Gambia: Churchills Town – Kanifing Municipality